Technical support is available through e-mail

We always respond to every inquiry about SmartVision Software!

Important: Please note that we do not accept support requests sent from email addresses using the following domains: @hotmail.com, @hotmail.*, @outlook.*, @live.com, @proton.me, @protonmail.com, @protonmail.ch, @pm.me.
Due to restrictions on those email services, our replies may not be delivered successfully. As a result, technical support requests submitted from the addresses listed above cannot be processed.

Kindly Note: If you’re using a @yahoo.com or @gmail.com email address, please check your “spam” folder for our confirmation email or response to your inquiry. If you haven’t received it, there might be a typo in the email address you provided, or your email system could be blocking our messages. To resolve this, please contact your email provider or consider using an alternative email address with a different domain.

When contacting us for technical support, please provide a detailed description of the situation. Simply stating "It does not work" does not provide us with enough information to assist you effectively.

To help us resolve your problem efficiently, we kindly request the following information from you:

1. Product Information: Please specify the name, version, and edition of the product you are referring to.
2. Environment Details: Include the name and version of your operating system, as well as any relevant information about your internet firewall/antivirus software or other tools that our product interacts with.
3. Steps to Reproduce the Problem: It would be helpful if you could provide a series of steps or a test project that reproduces the issue. Additionally, screenshots are welcome (please avoid sending unpacked BMP and DOC files for images) along with any relevant test data files.

By providing us with these details, we will be better equipped to assist you in resolving your technical issue.