Video Surveillance Software Support
SmartVision is video surveillance software for Windows designed for stable, efficient operation in security systems.
Key features include automatic recovery after failures, intelligent motion detection, face and license plate recognition, and optional cloud connectivity for remote access to recordings.
If you need assistance, please review the recommendations below before contacting technical support.
Key features include automatic recovery after failures, intelligent motion detection, face and license plate recognition, and optional cloud connectivity for remote access to recordings.
If you need assistance, please review the recommendations below before contacting technical support.
Contacting technical support for video surveillance software is an important step in resolving any issues.
Before contacting support, please do the following:
- Check whether you are using the latest version of SmartVision.
- Review your software and device settings to make sure they are configured correctly.
To help us resolve your issue faster, please include the information below in your request:
Please include the following:
Subject: Problem with IP camera connection
Description: I can’t connect my IP camera to the software. When I try to add the camera, I get the error “Failed to connect”.
Additional information:
Contact information: [Provide email and/or phone number].
Our technical support team will do its best to help you resolve the issue as quickly as possible.
Contact Support
Before contacting support, please do the following:
- Check whether you are using the latest version of SmartVision.
- Review your software and device settings to make sure they are configured correctly.
To help us resolve your issue faster, please include the information below in your request:
- Software version: Specify the exact software version (e.g., v 6.0).
- Device model: Specify the model of the IP camera, if the problem relates to specific equipment.
- Operating system: Specify your computer’s operating system (Windows 10, 11 etc.).
- Problem description: Clearly and concisely describe what’s not working, when it occurred, and what steps you’ve already taken to fix the issue.
- Screenshots/videos: Capture screenshots or record videos demonstrating the problem, if possible.
Please include the following:
- What exactly is happening?
- When did the issue occur?
- What steps have you already taken?
- What result do you expect?
- Attach screenshots or videos that will help the tech support specialist understand the issue.
- Provide your contact details for feedback (email).
- Be patient: The tech support specialist may need time to understand your problem.
- Answer questions: Provide all necessary information requested by the specialist.
- Don’t interrupt communication: Wait for a response from the tech support specialist before trying other ways to solve the problem.
Subject: Problem with IP camera connection
Description: I can’t connect my IP camera to the software. When I try to add the camera, I get the error “Failed to connect”.
Additional information:
- Software version: v 6.0
- IP camera model: Hikvision DS-2CD2143G1-I
- Operating system: Windows 10
- Actions taken: I restarted my computer, checked the camera’s network connection, and checked the camera settings.
Contact information: [Provide email and/or phone number].
Our technical support team will do its best to help you resolve the issue as quickly as possible.
Contact Support
VMS Software
Video surveillance is essential for both businesses and private users, but traditional systems are often expensive, complicated, and dependent on substantial hardware investment. SmartVision offers a more practical approach by combining advanced functionality with straightforward operation at a competitive price. Instead of relying on bulky and costly equipment, SmartVision works with existing IP cameras and uses your computer’s GPU for video processing. This helps reduce CPU load and delivers smooth, high-resolution video without compromising performance.